Frequently Asked Questions
If you have a question that is not in the FAQ list, please contact us by using the contact form under the “contact us” link to the left.
Do we accept credit cards?
Yes, we do accept credit cards. The cards accepted are Visa, Master Card, Discover, and American Express.
When purchasing a new PC, how long does it take?
After your check or cash clears our bank account, and the orders are placed, the longest time it has taken to assemble a PC is 14 business days. The average turn around is 7 business days. This is assuming that we will be installing the PC at your location, local to the Greencastle, Mercersburg, or Hagerstown area.
If I don’t want my old computer & I give it to RCCS what happens to the data?
First and foremost, your data is destroyed via all zeros written to the hard drive. If drive is unable to zero erased, it is physically destroyed. The remaining components of the computer will be recycled, if not along with the cleared data storage device as well.
Will RCCS install components that I have already purchased?
Yes, however with no warranties, and RCCS will not be responsible for defective parts ordered by the purchaser. Owner assumes full liability, product quality and manufatcturer warranty specifications.
Are services on-site?
Yes, on-site work is recommended. There are times that we must bring the computer(s) back to the shop for more advanced repair. Examples of this would be reformatting the hard drive and replacing major components such as a motherboard. Clients are always welcomed to to bring their devices to our office with a scheduled visit.
Does RCCS have an inventory or a storefront?
Not at this time, RCCS is a home-office company and does not have a storefront or an inventory of new items. This has a more positive than negative effect on the end user. The positive is that the end user will be purchasing the latest in technology and not something that has been sitting on the shelf for a month or more. The negative, while rare, is there may be some down time in the shipping process.
Does RCCS sell or disclose personal information?
Never! Your information, whether it be your name, address, phone number, e-mail, proprietary information (data on hard drive), or the like, will never be sold, traded, or bartered to a third party.
Does RCCS warranty items sold?
Yes, with the exception of used equipment. New hardware will be backed by the manufacturer of the product or a purchased warranty which ever is greater. Some exclusions for extended warranties are but not limited to: Cases & power supplies, speakers, keyboards, mice. Most new components come with a 1 year limited warranty. (Limited to natural cause of malfunction, not fire, flood, theft, neglect such as cigarette smoke, extreme climates, or the like.)
I need a CD/DVD, Media, or Data to be copied, will RCCS do this for me?
Yes, only if it is not copyrighted. We will not, under any circumstances copy unlicensed to copy software. Such as, but not limited to music cd’s, Microsoft products, etc. An example of legal copying of data would be backing up a system or creating a picture disk/flash drive (provided you were the one that took the pictures.)
Sales Tax?
Currently RCCS is a Pennsylvania based company with no nexus in any other state. If any item be purchased from RCCS in the state of PA, you will be required to pay PA state sales tax on applicable items and services. Any purchase made outside the state of PA will be fully responsible to remit to your state’s comptroller the appropriate state sales tax. Maryland is an exception. Maryland sales tax will be collected and remitted to Maryland if the sales are placed physically in Maryland.
Do we Install DSL/Cable Internet Services?
Yes. We will gladly assist you in setting up your new broadband service. This service can also lead to getting your whole house Internet accessible with WiFi options. All you have to do is order the services through your local provider, give us a call when the service is active to schedule a time to finish the setup of hardware.
Does RCCS purchase used computer systems?
Yes/No. We do not tend to purchase used equipment due to cost to value in resell. Depending on age of system being “sold” may go towards a credit on a new computer sale for the same client.
